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Noticeboard

Patient Notice: All practices will be closed for staff training on Thursday 27th February from 12 noon. We will reopen as normal on Friday 28th February. If you require urgent medical assistance during our closure then please contact 111. Also please ensure any medication that is required is collected before 12pm. Many thanks



Have you been to Wuhan City in China in the last 14 days OR been in Hubei Province in China in the last 14 days?


Symptoms of the virus include breathlessness, cough or sore throat with or without a raised temperature: A possible case is defined as anyone who has travelled to Wuhan City or Hubei Province in China within the last 14 days.


If so, please contact the surgery directly via telephone for further advice and NOT book an appointment on-line.

Patient Feedback & Concerns

At Holderness Health we make every effort to ensure we give the best service possible to everyone who accesses our services.

 

We are aware that sometimes things can go wrong resulting in the patient feeling they have a genuine concern. If this is the case you are entitled to ask for an explanation and we would wish for the matter to be settled as quickly and as amicably as possible.

 

We follow a structured process when dealing with concerns. This procedure does not deal with matters of legal liability or compensation. In some cases the in-house procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority.

 

Your concern should be addressed to the Complaints Manager at the practice you are registered at. They will ensure that it is investigated thoroughly and as speedily as possible. If providing a written complaint causes you any difficulty, for example due to disability, the Complaints Manager would be prepared to discuss your complaint either on the telephone or in person at a mutually convenient time.

 

Please note that we keep strictly to the rules of medical confidentiality and we cannot provide confidential information without appropriate authority if you are not the person in question.

 

Thank you.

Holderness Health



 
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