Noticeboard

We have a new practice telephone system going live on Wed 16 Sept in Hedon/Keyingham and on Thurs 17 Sept in Withernsea/Patrington/Roos.

 

You can continue to call the same number you have always used – 01482 899348, 01482 899111 or 01964 613221 – and we will receive your call.  Or you can call our new ‘one surgery’ number 0333 332 4242.  For more info (including call cost info) please read our full Q&A on our website:   https://www.holdernesshealth.nhs.uk/info.aspx?p=19

 

Our goal is to improve our service to patients and we hope you will support us through this transition which is a very large project.  Above all, we would ask that you are patient and understanding with our reception teams as we make this significant change.

 

Thank you.

Patient Feedback & Concerns

At Holderness Health we make every effort to ensure we give the best service possible to everyone who accesses our services.

 

We are aware that sometimes things can go wrong resulting in the patient feeling they have a genuine concern. If this is the case you are entitled to ask for an explanation and we would wish for the matter to be settled as quickly and as amicably as possible.

 

We follow a structured process when dealing with concerns. This procedure does not deal with matters of legal liability or compensation. In some cases the in-house procedure is not an appropriate form of investigation, in which case you will be referred to the appropriate authority.

 

Your concern should be addressed to the Complaints Manager at the practice you are registered at. They will ensure that it is investigated thoroughly and as speedily as possible. If providing a written complaint causes you any difficulty, for example due to disability, the Complaints Manager would be prepared to discuss your complaint either on the telephone or in person at a mutually convenient time.

 

Please note that we keep strictly to the rules of medical confidentiality and we cannot provide confidential information without appropriate authority if you are not the person in question.

 

Thank you.

Holderness Health



 
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