Gambling is adult entertainment with a possibility of losing money. You must be 18 or over, and your spending should remain within an amount you can comfortably lose. Keep your account private and never allow a child to use it.
Affordable Money and Time Limits
Decide an affordable spending amount and a time to stop before gambling. Protect money needed for food, housing, bills and other commitments. Stop at the boundary you chose, and avoid another deposit to extend play.
Never borrow money to gamble or increase stakes to recover a loss. A reward, free spin or offer deadline does not change the financial risk. You can leave a promotion unfinished and choose time away instead.
Recognising Pressure to Continue
Hiding spending, feeling unable to stop or gambling to solve money problems are reasons to seek help. The same applies when gambling affects relationships, sleep or work. You do not need to wait for a larger loss before taking these signs seriously.
Speak to someone you trust and step away from gambling while arranging assistance. Avoid additional payments when the reason for playing has become recovery of previous losses. Your wellbeing comes before any game or reward.
Breaks and Restriction Questions
Our support team can answer questions about cooling-off, breaks, restrictions or self-exclusion options for your account. Explain the kind of support you need and ask the team about available options. Independent services can help alongside that conversation.
Independent Advice and Gambling Help
GamCare provides the National Gambling Helpline on 0808 8020 133. GambleAware offers gambling information and assistance, while Gamban provides blocking software for your devices. Gordon Moody offers specialist gambling support, and Gamblers Anonymous provides peer support.
These organisations provide independent assistance outside your casino account. Contact one when gambling feels hard to control or when you are concerned about somebody close to you. Asking for help is a useful action even if you are uncertain how to describe the problem.